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According to AA1000 Stakeholder Engagement Standard (SES), the Company identified six categories of stakeholders in 2018, including, customers, employees, investors, suppliers, government and community groups, according to the five major identification principles of “Responsibility”, “Influence”, “Tension”, “Dependency” and “Diverse perspectives”.
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Please see the following approach to access Syncmold's stakeholder representatives: |
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Stakeholders |
Importance to Syncmold |
Communication Channel
and Frequency |
Concerned Issues |
Chapter of Response |
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Customers |
Customer satisfaction on our
products and services is the key to
our sustainable operation.
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．Maintain contact (instant) via e-mail
or communication software
．Customer satisfaction survey and
improvement (annually)
．Sales perform review and inquire
matters requiring improvement
(irregularly) with main customers
Sales Development Division/Ms. Hsu
[email protected] |
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．Product quality
．Product liability
．Delivery management
．Customer relationship
management
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1.1 Current Status and
Development
2.1 Environmental Policy |
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Employees |
Employees are the most important
asset of the Company and one of
the stakeholders we care the most.
The creativity and stable job
retention are key foundation for
Syncmold's continuous leading
position in the industry. |
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．Convene employee welfare
committee meetings (quarterly)
．New employee educational
training (irregular)
．Internal employee complaint
channel (instant)
General Administration Division/Ms. Lee
[email protected] |
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．Employee welfare
．Occupational health and safety
．Talent cultivation
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3.1 Friendly workplace
3.2 Protection of rights
and interests |
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Shareholders/
investors
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Fund investments represent the
trust and support of shareholders
/ investors on the Company and
also allow Syncmold to continue
excel further with innovation with
respect to corporate sustainable
operation. |
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．Shareholders' meetings (regular)
．Investor conferences (irregular)
．Announcement at Market Observation
Post System or Company website
Investment and Corporate Information
Division/Mr. Liu
[email protected] |
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．Corporate governance
．Business operation performance
．Sustainable operation policy
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1.1 Current Status and
Development
1.3 Corporate governance |
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Suppliers |
Suppliers refer to the upstream
raw material and service providers
of Syncmold, and are the backing
and essential cooperating partners
of Syncmold. |
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．Supplier assessment and visit
(annually)
．Supplier guidance (irregular)
．Exchange meeting (irregular)
Strategic Procurement Center/Ms. Tseng
[email protected] |
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．Quality, price, delivery date
．Environmental protection
．Supplier management
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2.2 Supplier relationship |
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Government agency |
We strictly comply with the
government laws and regulations,
and also actively cooperate with
the national policies in order to
plan the corporate sustainable
strategies prospectively in greater
extend. |
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．Market Observation Post System
disclosure and declaration (instant)
．Official document communication
(instant)
General Administration Division/Ms. Lee
[email protected] |
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．Legal compliance
．Labor management relationship
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1.3 Corporate governance
3.2 Protection of rights
and interests |
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Community group |
Based on the understanding of the
local area through local
community groups, our return and
feedback action are able to
actually satisfy the local needs
and to create a fortune
environment suitable for living
and co-existence. |
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．Sponsorship to community activities
(irregular)
．Public welfare and charity activities
(irregular)
Chairman's Office/Mr. Huang
+886-2-6621-5888 |
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．Community care
．Feedback to society
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4.1 Social care and
feedback
4.2 Local participation |
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| 9F., NO. 168, JIANKANG RD., ZHONGHE DIST., NEW TAIPEI CITY, TAIWAN |
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